10jil Privacy Policy –
How We Handle Your Data

This Privacy Policy applies to all personal data collected and processed by 10jil in connection with the use of its online gaming platform at 10jil.net. It covers data collected during registration, account use, identity verification (KYC), financial transactions, customer support interactions, and general browsing of the platform.

By registering an account or using 10jil, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with this policy, you should not use the platform.

10jil collects personal data in two ways: data you provide directly, and data generated automatically when you use the platform.

Data you provide directly:

• Full legal name, date of birth, and contact details (email address, mobile number) provided during registration.
• Government-issued identification documents submitted during KYC verification.
• Bank account or e-wallet details provided for withdrawal processing.
• Communications you send to 10jil support, including any supporting documents attached.

Data collected automatically:

• IP address, device type, browser type, and operating system.
• Login timestamps and session activity logs.
• Gaming activity records, including game type, bet amounts, and outcomes.
• Transaction records, including deposit and withdrawal history in PHP.

10jil uses the personal data it collects for specific, legitimate purposes. We do not use your data for purposes beyond what is described below:

• Account management: Creating and maintaining your player account, including verifying your identity and managing your login credentials.
• Transaction processing: Receiving deposits and processing withdrawal requests to your registered Philippine bank account or e-wallet in PHP.
• KYC and compliance: Verifying your identity as required by Philippine financial regulations and anti-money laundering obligations.
• Security and fraud prevention: Monitoring account activity for unusual patterns, protecting accounts from unauthorised access, and investigating suspected fraudulent transactions.
• Customer support: Responding to your enquiries, resolving disputes, and processing account-related requests.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the performance and user experience of the platform.
• Responsible gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour and fulfilling responsible gaming obligations.

10jil does not share your personal data with third parties except in the following circumstances:

• Payment processors: Your bank account or e-wallet details are shared with the relevant Philippine payment provider solely to process your deposit or withdrawal transaction.
• Identity verification services: KYC document data may be processed by a verification service provider as part of the identity confirmation process.
• Legal obligations: 10jil may disclose personal data to Philippine government authorities or law enforcement agencies when required by law, court order, or regulatory request.
• Fraud prevention: In cases of suspected fraud or money laundering, relevant data may be reported to appropriate Philippine authorities.

All third parties with whom 10jil shares data are required to handle it securely and use it only for the specific purpose for which it was shared. We do not authorise them to use your data for their own marketing or business purposes.

10jil takes data security seriously. The following measures are in place to protect your personal information:

• SSL (Secure Sockets Layer) encryption is applied to all data transmitted between your device and the 10jil platform.
• Stored personal data is protected by access controls that restrict internal access to authorised personnel only.
• OTP (one-time password) verification is required for sensitive account actions, including logins from new devices and withdrawal requests.
• Account activity is monitored for signs of unauthorised access or unusual behaviour.

While we implement strong security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials — username, password, and OTP codes — confidential and not sharing them with anyone.

10jil retains personal data for as long as your account remains active and for the period required by applicable Philippine law and regulations after account closure. Key retention periods include:

• Account and identity data is kept for the duration of your account and for a minimum period thereafter as required by Philippine financial regulations.
• Transaction records are retained for the period mandated by Philippine anti-money laundering and gaming regulations.
• Customer support communications are retained for a reasonable period to resolve disputes and for quality purposes.

When data is no longer required for any of these purposes, it is securely deleted or anonymised so that it can no longer be associated with your identity.

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the following rights with respect to your personal data held by 10jil:

• Right to access: You can request a copy of the personal data 10jil holds about you.
• Right to correction: You can request correction of inaccurate or incomplete personal data in your account.
• Right to erasure: You can request deletion of your personal data, subject to legal retention requirements. Data that must be kept for compliance purposes cannot be deleted until the retention period expires.
• Right to object: You can object to processing of your data where it is not necessary for the purposes for which it was collected.
• Right to data portability: You can request that 10jil provide your personal data in a structured, commonly used format.

To exercise any of these rights, contact 10jil support through your registered account. We will respond to verified requests within a reasonable time. Note that some requests may be declined where fulfilling them would conflict with our legal obligations.

10jil uses cookies and similar technologies to support platform functionality and improve the user experience. The types of cookies used include:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit. The platform cannot work without these.
• Security cookies: Used to identify and prevent fraud and unauthorised account access.
• Analytics cookies: Collect anonymised data about how the platform is used — such as which pages are visited most — to help improve performance. No personally identifying information is included in this data.

Most modern browsers allow you to manage cookie preferences in the settings. Disabling essential cookies may affect your ability to log in and use the platform normally.

10jil's services are strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that an account was registered by an individual under the legal age, the account will be closed and any associated data will be handled in accordance with applicable law.

If you are aware of a minor who has registered on 10jil, please contact our support team immediately through your account so that the matter can be investigated and resolved promptly.

10jil reserves the right to update this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised. For material changes, we will notify registered players through the platform where practical.

Continued use of 10jil after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with changes to this policy, you should close your account by contacting support.

For any questions about this Privacy Policy, how your data is used, or to exercise your data rights, please contact 10jil through your registered account. Our support team will acknowledge your request and respond within a reasonable timeframe.

You can also visit the FAQ page for answers to common questions, or the Terms & Conditions page for the full terms governing your use of the platform. For guidance on playing responsibly, visit the Responsible Gaming page.